FAQs

For Holiday-specific FAQs, including information about Seasons Freethings, WFGiftPop, and extended return windows, please see our Holiday FAQs page.


Q. HOW DO I CONTACT YOU?

A: While we fancy ourselves Morse code enthusiasts, the best way to get ahold of us is by emailing hello@wildfang.com or calling us Monday thru Friday, 9a-5p PST, at 503-208-3631.

Q: CAN I ORDER OVER THE PHONE?

A: Not quite yet. We’re a small team and we’re trying to keep it simple to start. That said, we’re available to answer your questions and take note of your wildest Wildfang requests Monday thru Friday, 9a-5p PST, at 503-208-3631.

Q: HOW MUCH IS SHIPPING?

A: That depends, friend!

U.S. ORDERS
Under $75: standard domestic shipping on orders under $75 is a nice and easy $5.00.
Over $75: standard domestic shipping on orders over $75 is free. Huzzah!

INTERNATIONAL ORDERS
We got you covered, no matter how many miles apart we are!
Under $75: standard international shipping on orders under $75 is $30.
Over $75: standard international shipping on orders over $75 (and up to $200) is $15.
Over $200: standard international shipping orders over $200 is free. Hurray!

Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

A: Patience, grasshopper. Orders generally ship within 24 hours of being placed, but processing can take up to 3 business days. U.S. orders may ship via USPS Priority Mail, FedEx Home Delivery, and UPS Ground, depending on your location. For U.S. orders, please allow 3 to 7 business days for delivery. International orders ship via USPS and FedEx and can take 2-3 weeks. For more info, check out our International Shipping page.

Q: CAN WILDFANG SHIP INTERNATIONALLY?

A: Yes, we can! For more information, please see our International Shipping page.

Q: WHAT IS YOUR RETURN POLICY?

A: Returns are FREE! We’ll accept returned merchandise so long as items are postmarked to Wildfang within 15 days (U.S. customers) or 30 days (international customers) of purchase in brand new, unworn, unwashed condition with the original tags and packaging.

Please note:
- We cannot accept returns for used, damaged, vintage, or final sale/markdown items.
- Shoes must be returned in the original, manufacturer’s box. Please do not affix return labels to the shoe box.

Q: HOW MUCH DO RETURNS COST?

A: Returns are FREE! (Yes, we know. It’s glorious.) Unfortunately, original shipping charges are not refundable. (Yes, we know. Boo.)

Q: CAN I RETURN OR EXCHANGE ITEMS THAT I PURCHASED ON SALE?

A: Sorry. We cannot accept returns or exchanges on markdown merchandise, including items from our Holiday Hangover or Summer Wipeout Sale. These items are final sale.

Q: CAN I EXCHANGE SOMETHING?

A: Too big? Too small? Too… something else? It’s cool. The best way to make an exchange is to place a new order for the item you’d rather have, and return the original order for free. As a small start-up, we have limited quantities of our products, so we highly suggest placing the new order ASAP to ensure availability.

Q: DO YOU HAVE A SIZING CHART? HOW WILL I KNOW WHAT SIZE TO ORDER?

A: We offer a mix of men’s and women’s styles, so you’ll see a mix of men’s and women’s sizes on the site. Now, we’ve done our best to explain how we’ve styled something and what the model is wearing, but if you’re still paralyzed with indecision over what size to order, we can help! Email us at shop@wildfang.com or call us Monday thru Friday, 9a-5p PST, at 503-208-3631.

Q: WHY DON’T YOU HAVE THAT (THING I REALLY WANT) IN MY SIZE?

A: We really wish we had that thing in your size, trust us. Being a small start-up meant that we had to take a gamble, stocking the sizes that we felt would sell out the fastest. From time to time, we’re able to place special orders and snag some additional units, so email us at shop@wildfang.com and we’ll let you know if we can get that (thing you really want) in your size! Or, click on an out-of-stock size and submit a request using our “Vote for a restock” feature!

Q: WHAT IF I FORGET MY ACCOUNT PASSWORD?

A: We’ve all done it. Just visit http://www.wildfang.com/customer/account/forgotpassword/ and enter the same email address you used when you signed up. We’ll send you a link to reset your password and voila! You’ll be back in action in no time.

Q: HOW DO I UNSUBSCRIBE FROM THE MAILING LIST?

A: If you don’t love waking up to an email from the Wildfang family (wait, how is that even possible?!), simply click on the “Unsubscribe” link on the bottom of any of our emails, or enter your email address in the unsubscribe field here. If that doesn’t work, please email us at help@wildfang.com and accept our sincere apologies. We loathe unwanted email as much as you do.