- Q: HOW DO I CONTACT YOU?
- Q: CAN I ORDER OVER THE PHONE?
- Q: HOW MUCH IS SHIPPING?
- Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
- Q: CAN WILDFANG SHIP INTERNATIONALLY?
- Q: WHAT IS YOUR RETURN POLICY?
- Q: HOW MUCH DO RETURNS COST?
- Q: CAN I RETURN OR EXCHANGE ITEMS THAT I PURCHASED ON SALE?
- Q: CAN I EXCHANGE SOMETHING?
- Q: DO YOU HAVE A SIZING CHART? HOW WILL I KNOW WHAT SIZE TO ORDER?
- Q: WHY DON’T YOU HAVE THAT (THING I REALLY WANT) IN MY SIZE?
- Q: HOW DO YOU CLASSIFY YOUR VINTAGE?
- Q: DO YOU ALLOW RETURNS ON VINTAGE?
- Q: WHAT IF I FORGET MY ACCOUNT PASSWORD?
- Q: HOW DO I UNSUBSCRIBE FROM THE MAILING LIST?
Q. HOW DO I CONTACT YOU?
A: While we fancy ourselves Morse code enthusiasts, the best way to get ahold of us is by emailing firstname.lastname@example.org or calling us Monday thru Friday, 8a-5p PST, at 503-208-3631.
Q: CAN I ORDER OVER THE PHONE?
A: Not quite yet. We’re a small team and we’re trying to keep it simple to start. That said, we’re available to answer your questions and take note of your wildest Wildfang requests Monday thru Friday, 8a-5p PST, at 503-208-3631.
Q: HOW MUCH IS SHIPPING?
A: That depends, friend!
ORDERS OVER $125
Standard domestic shipping is free. Huzzah! Just select “FREE!” shipping at checkout.
ORDERS UNDER $125
We charge a flat rate of $8 for all orders shipped within the U.S.
Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A: Patience, grasshopper. Orders generally ship within 24 hours of being placed via USPS Priority Mail and FedEx Ground, depending on your location. Please allow 3 to 7 business days for delivery. Can’t wait? Wildfang will soon be offering expedited shipping options. Still can’t wait? Sorry, Wildfang doesn’t own a teleportation device… yet.
Q: CAN WILDFANG SHIP INTERNATIONALLY?
A: Yes we can! For more information, please see our International Shipping page.
Q: WHAT IS YOUR RETURN POLICY?
A: Returns are FREE! We’ll accept returned merchandise so long as items are postmarked to Wildfang within 15 days of purchase in brand new, unworn, unwashed condition with the original tags and packaging.
Please note: we do not accept returns on vintage or final sale merchandise.
Q: HOW MUCH DO RETURNS COST?
A: Returns are FREE! (Yes, we know. It’s glorious.) Unfortunately, original shipping charges are not refundable. (Yes, we know. Boo.)
Q: CAN I RETURN OR EXCHANGE ITEMS THAT I PURCHASED ON SALE?
A: Sorry. We cannot accept returns or exchanges on markdown merchandise, including items from our Holiday Hangover or Semi-Annual Sale. These items are final sale.
Q: CAN I EXCHANGE SOMETHING?
A: Too big? Too small? Too… something else? It’s cool. The best way to make an exchange is to place a new order for the item you’d rather have, and return the original order for free using our return label. As a small start-up, we have limited quantities of our products, so we highly suggest placing the new order ASAP to ensure availability.
Q: DO YOU HAVE A SIZING CHART? HOW WILL I KNOW WHAT SIZE TO ORDER?
A: We offer a mix of men’s and women’s styles, so you’ll see a mix of men’s and women’s sizes on the site. Now, we’ve done our best to explain how we’ve styled something and what the model is wearing, but if you’re still paralyzed with indecision over what size to order, we can help! Email us at email@example.com or call us at 503-208-3631, M-F, 8a-5p PST.
Q: WHY DON’T YOU HAVE THAT (THING I REALLY WANT) IN MY SIZE?
A: We really wish we had that thing in your size, trust us. Being a small start-up meant that we had to take a gamble, stocking the sizes that we felt would sell out the fastest. But hopefully our gamble pays off and we’ll make our money back ASAP, so we can buy even more styles and sizes, and cater to even more of the world’s tomboys!
Q: HOW DO YOU CLASSIFY YOUR VINTAGE?
A: We offer three categories of vintage items, classified by their vintage-ness. They range from barely worn to gently worn to well worn:
BARELY WORN. We can confidently say that these pieces are as good as new, minus the tags and plus a few wrinkles. They were treated very nicely in their previous relationship.
GENTLY WORN. These pieces have been around the block a couple of times and have the appropriate amount of wear and tear to show for it. Then again, don’t we all?
WELL WORN. Aka “worn in” and “worn to perfection.” These pieces are the real McCoy, as far as vintage goes. They’ve lived and loved, as evidenced by marks, scuffs, stains and defects, but are still the subject of much envy here within Wildfang walls.
Q: DO YOU ALLOW RETURNS ON VINTAGE?
A: Unfortunately, we don’t allow returns on vintage. Our vintage items are truly one-of-a-kind, which makes it too difficult to re-stock and re-list them. But that’s why we’ve done our best to classify and price them accordingly. If you have your eye on a vintage piece and have a question about its condition, give us a shout at firstname.lastname@example.org or 503-208-3631.
Q: WHAT IF I FORGET MY ACCOUNT PASSWORD?
A: We’ve all done it. Just visit http://www.wildfang.com/customer/account/forgotpassword/ and enter the same email address you used when you signed up. We’ll send you a link to reset your password and voila! You’ll be back in action in no time.
Q: HOW DO I UNSUBSCRIBE FROM THE MAILING LIST?
A: If you don’t love waking up to an email from the Wildfang family (wait, how is that even possible?!), simply click on the “Unsubscribe” link on the bottom of any of our emails, or enter your email address in the unsubscribe field here. If that doesn’t work, please email us at email@example.com and accept our sincere apologies. We loathe unwanted email as much as you do.