FAQs


Q. HOW DO I CONTACT YOU?

A: The best way to get hold of us is by emailing our rad Customer Care team at hello@wildfang.com or calling us at 503-208-3631, Monday thru Friday, 9a-5p PST.

Q: CAN I ORDER OVER THE PHONE?

A: Having technical difficulties or need a sizing recommendation? Give us a call. We’re available to answer your questions and take note of your wildest Wildfang requests at 503-208-3631, Monday thru Friday, 9a-5p PST.

Q: HOW MUCH IS SHIPPING?

A: Good question! Check out our rates:

U.S. ORDERS

Under $100: standard domestic shipping on orders under $100 is a nice and easy $8.
Over $100: standard domestic shipping on orders over $100 is free. That’s right, free!

INTERNATIONAL ORDERS*
We got you covered, no matter the miles! Don’t see your country listed as a ship-to option? Shoot us an email at hello@wildfang.com and we will see what we can do!

Under $75: standard international shipping on orders under $75 is $30.
Over $75: standard international shipping on orders over $75 (and up to $200) is $15.
Over $200: standard international shipping orders over $200 is free. That’s right, free!

*All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs.

Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

A: Good question! Check out our expected shipping times below:

    • Orders generally ship within 24 hours of being placed, but processing can take up to 3 business days.
    • U.S. orders ship via USPS Priority Mail or UPS Ground, depending on weight and destination. For U.S. orders, please allow 3 to 7 business days for delivery.
    • International orders ship via UPS Worldwide Expedited, UPS Worldwide Express Saver, and USPS Priority Mail Express, depending on weight and destination. For international orders, please allow 4 to 7 business days for UPS deliveries and 2-3 weeks for USPS deliveries.

Q: DOES WILDFANG SHIP INTERNATIONALLY?

A: Yes, we do! For more information, please see our International Shipping page.

Q: DOES WILDFANG PAY FOR MY INTERNATIONAL TAXES AND DUTIES?

A: Good question! All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs.

Q: WHAT IS YOUR RETURN POLICY?

A: Returns are free for all U.S orders!

      • Items must be in brand new, unworn, unwashed condition with all original tags and packaging.
      • Items must be postmarked to Wildfang within 15 days (U.S. customers) or 30 days (international customers) of purchase.
      • Items marked as “Final Sale” or “Markdown” may not be returned or exchanged.
      • International customers are responsible for return postage costs.
      • Original shipping charges are not refundable.

Please note:
- We do not accept returns for used, damaged, vintage, or final sale/markdown items.
- Shoes must be returned in the original manufacturer’s box, with no damage to box and no postage affixed to box.

Q: CAN I RETURN OR EXCHANGE ITEMS THAT I PURCHASED ON SALE?

A: We do not accept returns or exchanges on “Final Sale” or “Markdown” merchandise, including items from our Holiday Hangover or Summer Wipeout Sale.

How do you know if something is a final sale/markdown? The prices for these products are displayed in orange instead of black on our site. In addition, we include messaging in orange above the “Add to Bag” button that says: “Final Sale: This item cannot be returned or exchanged.”

Q: CAN I EXCHANGE SOMETHING?

A: Need to make an exchange? No problem! To ensure availability of your replacement size or color, you should place a new order for the item you want and return your original order for free – boom! As a small start-up, we have limited quantities of our products, so we highly suggest placing the new order ASAP to ensure availability.

Q: DO YOU HAVE A SIZING CHART? HOW WILL I KNOW WHAT SIZE TO ORDER?

A: We carry a variety of men’s and women’s brands on our site, so we do not currently have a comprehensive sizing chart. But we do our best to explain the style, fit, and the size the model is wearing. If you’re still having trouble deciding what size to order, we’ve got your back! Email our Customer Care team at shop@wildfang.com or call us at 503-208-3631, Monday thru Friday, 9a-5p PST.

Q: WHY DON’T YOU HAVE THAT (THING I REALLY WANT) IN MY SIZE?

A: We wish we had that thing (you really want) in your size! We’re still a small start-up company so we are only able to buy limited quantities in certain products. But, from time to time, we’re able to place special orders and snag some additional sizes and units, so please email us at shop@wildfang.com and we’ll let you know if we can get that thing (you really want) in your size! You can also click on any out-of-stock size and request a restock through our NotifyMe system!

Q: WHAT IF I FORGET MY ACCOUNT PASSWORD?

A: We feel you! So many log-ins for everything, but we’ve got your back. Just visit  http://www.wildfang.com/customer/account/forgotpassword/ and enter the same email address you used when you signed up. We’ll send you a link to reset your password and voila! You’ll be back in action in no time.

Q: HOW DO I UNSUBSCRIBE FROM THE MAILING LIST?

A: Is your inbox flooded? We get it! Simply click on the “Unsubscribe” link on the bottom of any of our emails, or enter your email address in the unsubscribe field here. If that doesn’t work, please email us at help@wildfang.com and we’ll get you sorted.