INTERNATIONAL

Are you an international tomboy? Good news… we can ship directly from Wildfang headquarters to your door, wherever you call home.

FLAT RATE INTERNATIONAL SHIPPING*

We got you covered, no matter how many miles apart we are!
Under $75: standard shipping on orders under $75 is $30.
Over $75: standard shipping on orders over $75 (and up to $200) is $15.
Over $200: standard shipping orders over $200 is free. Hurray!

*All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs.

DELIVERY RATES AND SERVICES

We work with two shipping carriers to offer Flat Rate International Shipping: UPS and USPS (United States Postal Service).

Delivery times vary depending on class of service and country, but please allow 4 to 7 business days for international orders shipped via UPS Worldwide Expedited or UPS Worldwide Express Saver, and please allow up to 2 weeks for USPS Priority Mail Express. Please note that these are estimated delivery times only. Wildfang cannot guarantee an international delivery date. Wildfang reserves the right to select a carrier and class depending on the weight and destination of your package.

If your package is deemed undeliverable, you will be responsible for any return shipping costs or taxes. If your package is refused or abandoned, you will not be eligible for a refund. We cannot refund customs duties or fees, and we do not refund original shipping charges.

DELIVERY BY USPS PRIORITY MAIL EXPRESS

Your order will be delivered to your country’s Customs office by USPS. The Customs office will process the package and then forward it to be delivered by your local postal service. USPS offers limited tracking and please be aware that delays can occur during shipping, Customs processing, and final delivery. Any relevant customs duties and fees will likely be collected after delivery.

DELIVERY BY UPS WORLDWIDE EXPEDITED OR WORLDWIDE EXPRESS SAVER

Your order will be delivered to your country’s Customs office by UPS. The Customs office will process the package and then UPS will collect any relevant customs duties and fees from you before releasing the package. UPS offers detailed tracking information throughout the process.

EXPRESS SHIPPING

We currently offer UPS Worldwide Expedited and UPS Worldwide Express Saver as part of our Flat Rate International Shipping program. If you would like to make a request for expedited international shipping, please contact us at shop@wildfang.com and we will do our best to accommodate!

TAXES AND DUTIES

All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs.

Customs authorities require that we state the value of your order directly in or on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery of your package.

If your package is deemed undeliverable, you will be responsible for any return shipping costs or taxes. If your package is refused or abandoned, you will not be eligible for a refund. We cannot refund customs duties or fees, and we do not refund original shipping charges.

CURRENCY CONVERSION AND PAYMENT OPTIONS

We currently accept the following payment methods: Visa, MasterCard, Discover, American Express, and PayPal.

All prices listed on our site are in US dollars and all orders will be charged in US dollars. The bank that has issued your credit card determines the exact exchange rate you will be charged, but in general it should match closely with the current exchange rate. To estimate exchange rates, you may want to use XE.com Currency Converter. (Please note that we do not make any guarantees or promises about what the current exchange rate is or what you will be charged by your bank, as this is out of our control).

BILLING AND SHIPPING INFORMATION

Please make sure all of your billing and shipping information is entered correctly on your order, as we are unable to make changes once the order has been shipped.

INTERNATIONAL SHIPPING RESTRICTIONS

Unfortunately, due to certain trademark, labeling, product content, and embargo restrictions, we currently do not ship all products available on our website(s) to all countries. The purchase of any restricted items will be refunded.

WHAT ABOUT INTERNATIONAL RETURNS?

No problem! We accept returned merchandise so long as items are postmarked to Wildfang within 30 days of purchase in brand new, unworn, unwashed condition with the original tags and packaging. We cannot accept returns for used, damaged, vintage, or final sale/markdown items. Please note, by placing an order at Wildfang, you are responsible for the cost of return shipping back to Wildfang. We cannot refund customs duties or fees, and we do not refund original shipping charges.

If you have a product you would like to return, please package your items and address them to:

WILDFANG
1230 SE GRAND AVE
PORTLAND, OREGON 97214
USA

QUESTION: I PREVIOUSLY SET UP A COMGATEWAY OR MYUS.COM ACCOUNT. CAN I STILL USE THAT?

Of course! If you’re happy with your ComGateway and/or MyUS.com services and would like to continue to use them as your mail forwarders, simply use your U.S.-based ComGateway or MyUS.com address as your shipping address. Domestic shipping fees may apply.