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Returns & Exchanges

Q: WHAT IS YOUR RETURN POLICY?

A: Returns are super easy. Just fill out this form: WF returns and send your items back to us along with your invoice.

      • All items must be in brand new, unworn, unwashed and in original condition
      • All items must be postmarked to Wildfang within 30 days of purchase.
      • Items marked as “Final Sale” or “Markdown” may not be returned or exchanged.
      • Original shipping charges are not refundable
      • Invoice must be included in return package.
      • We do not accept returns for swimwear, underwear, bras, used, or damaged items.
      • Shoes must be returned in the original manufacturer’s box, with no damage to box and no postage affixed to box.
      • We will process your return within 4 days of receiving it. Then it usually takes your bank 3-7 days to apply the refund to your account.

Please note, by placing an order at Wildfang, you are responsible for the cost of return shipping back to Wildfang. If returned item(s) fails to meet return policy, Wildfang will not accept the return.

Q: WHAT ARE MY MONEY BACK RETURN OPTIONS?

A: You have the choice between store credit and a full cash refund. If you pick store credit we will throw in an extra $5… ‘cause who doesn’t like a little extra credit.

Q: I THREW AWAY MY INVOICE, NOW WHAT?

A: You have two options to reprint your invoice:

      • Print the email receipt you received after you placed your order.
      • Log into your Wildfang account, open your orders and ‘Reprint Invoice’.

Need help? Chat or email us at hello@wildfang.com

Q: HOW DO I RETURN SOMETHING?

A: It’s so easy. All US and international customers, just fill out this form – WF returns and ship it back to us within 30 days of purchase.

      • Returned merchandise must be postmarked to Wildfang within 30 days of purchase in brand new, unworn, unwashed condition with the original tags and packaging (if it didnt come in packaging then dont worry! Just send it back).

Q: CAN I RETURN OR EXCHANGE ITEMS THAT I PURCHASED ON SALE?

A: We do not accept returns or exchanges on “Final Sale” or “Markdown” merchandise, including items from our Holiday Hangover or Summer Wipeout Sale.

How do you know if something is a final sale/markdown? On your invoice next to the product description it reads “Final Sale – Not Eligible for a Return or Exchange” and is highlighted. If you want to double check, the prices for these products are displayed in orange instead of black on our site and we include messaging in orange above the “Add to Bag” button that says: “Final Sale: This item cannot be returned or exchanged.”

Q: CAN I EXCHANGE SOMETHING?

A: Need to make an exchange? No problem! To ensure availability of your replacement size or color, you should place a new order for the item you want and return your original order. As a small start-up, we have limited quantities of our products, so we highly suggest placing the new order ASAP to ensure availability.

Q: YOU GUYS KINDA DROPPED THE BALL. CAN YOU FIX MY ORDER?

A: We like to think we're nailing it 100% of the time but, hey, nobody's perfect, right? If we were sleeping on the job, just give us a call at 503-208-3631 or shoot an email to hello@wildfang.com and we'll totally make it up to you!

Q: WHAT ABOUT INTERNATIONAL RETURNS?

A: International returns are the same as domestic! Simply fill out this form WF returns and send it back to us within 30 days.

      • All items must be in brand new, unworn, unwashed and in original condition
      • All items must be postmarked to Wildfang within 30 days of purchase.
      • Items marked as “Final Sale” or “Markdown” may not be returned or exchanged.
      • Original shipping charges are not refundable
      • Invoice must be included in return package.
      • We do not accept returns for swimwear, underwear, bras, used, or damaged items.
      • Shoes must be returned in the original manufacturer’s box, with no damage to box and no postage affixed to box.
      • We will process your return within 4 days of receiving it. Then it usually takes your bank 3-7 days to apply the refund to your account.

Please note, by placing an order at Wildfang, you are responsible for the cost of return shipping back to Wildfang. We cannot refund customs duties or fees, and we do not refund original shipping charges.

Q: LOOKING FOR THE RETURN ADDRESS?

A: Fill out this from – WF returns and you will be taken to our returns address.