Q: WHAT IS YOUR RETURN POLICY?
A: Returns are FREE! We’ll accept returned merchandise so long as items are postmarked to Wildfang within 15 days (U.S. customers) or 30 days (international customers) of purchase in brand new, unworn, unwashed condition with the original tags and packaging.
Please note: we do not accept returns on vintage or final sale merchandise.
Q: HOW MUCH DO RETURNS COST?
A: Returns are FREE! (Yes, we know. It’s glorious.) Unfortunately, original shipping charges are not refundable. (Yes, we know. Boo.)
Q: CAN I RETURN OR EXCHANGE ITEMS THAT I PURCHASED ON SALE?
A: Sorry. We cannot accept returns or exchanges on markdown merchandise, including items from our Holiday Hangover or Semi-Annual Sale. These items are final sale.
Q: CAN I EXCHANGE SOMETHING?
A: Too big? Too small? Too… something else? It’s cool. The best way to make an exchange is to place a new order for the item you’d rather have, and return the original order for free. As a small start-up, we have limited quantities of our products, so we highly suggest placing the new order ASAP to ensure availability.
Q: HOW DO I RETURN SOMETHING?
A: It’s so easy. For US customers, including HI, AK, APO, and Puerto Rico folks, just email firstname.lastname@example.org or call 503-208-3631 and we’ll email you a prepaid return label. Simply print out the label, box up the item(s) to be returned, affix the return label to the package, and drop it off at your nearest UPS station.
International Wildfangs: please read below.
Q: WHAT IF I LOSE MY PREPAID RETURN SHIPPING LABEL?
A: No worries—just email us at email@example.com and we’ll generate the label for you again.
Q: DO YOU ALLOW RETURNS ON VINTAGE?
A: Unfortunately, we don’t allow returns on vintage. Our vintage items are truly one-of-a-kind, which makes it too difficult to re-stock and re-list them. But that’s why we’ve done our best to classify and price them accordingly. If you have your eye on a vintage piece and have a question about its condition, give us a shout at firstname.lastname@example.org or 503-208-3631.
WHAT ABOUT INTERNATIONAL RETURNS?
No problem! For international orders – we accept returned merchandise so long as items are postmarked to Wildfang within 30 days of purchase in brand new, unworn, unwashed condition with the original tags and packaging. We cannot accept returns for used, damaged, vintage, or final sale/markdown items. Please note, by placing an order at Wildfang, you are responsible for the cost of return shipping back to Wildfang. We cannot refund customs duties or fees, and we do not refund original shipping charges.
If you have a product you would like to return, please package your items and address them to:
1230 SE GRAND AVE
PORTLAND, OREGON 97214