Q: WHAT IS YOUR RETURN POLICY?
A: Returns are free.
- Items must be in brand new, unworn, unwashed condition with all original tags and packaging.
- Items must be postmarked to Wildfang within 15 days (U.S. customers) or 30 days (international customers) of purchase.
- Items marked as “Final Sale” or “Markdown” may not be returned or exchanged.
- Original shipping charges are not refundable.
- We do not accept returns for used, damaged, vintage, or final sale/markdown items.
- Shoes must be returned in the original manufacturer’s box, with no damage to box and no postage affixed to box.
Q: CAN I RETURN OR EXCHANGE ITEMS THAT I PURCHASED ON SALE?
A: We do not accept returns or exchanges on “Final Sale” or “Markdown” merchandise, including items from our Holiday Hangover or Summer Wipeout Sale.
How do you know if something is a final sale/markdown? The prices for these products are displayed in orange instead of black on our site. In addition, we include messaging in orange above the “Add to Bag” button that says: “Final Sale: This item cannot be returned or exchanged.”
Q: CAN I EXCHANGE SOMETHING?
A: Need to make an exchange? No problem! To ensure availability of your replacement size or color, you should place a new order for the item you want and return your original order for free – boom! As a small start-up, we have limited quantities of our products, so we highly suggest placing the new order ASAP to ensure availability.
Q: HOW DO I RETURN SOMETHING?
A: It’s so easy. For US customers, just email firstname.lastname@example.org or call 503-208-3631. We’ll accept returned merchandise so long as items are postmarked to Wildfang within 15 days (U.S. customers) or 30 days (international customers) of purchase in brand new, unworn, unwashed condition with the original tags and packaging.
For customers in the contiguous 48 states, we’ll email you a prepaid return label. Simply print out the label, box up the item(s) to be returned, affix the return label to the package, and drop it off at your nearest UPS station.
For customers in HI, AK, APO, and Puerto Rico, please email email@example.com for special instructions.
For International Wildfangs: please read below.
Q: WHAT IF I LOSE MY PREPAID RETURN SHIPPING LABEL?
A: No worries—just email us at firstname.lastname@example.org and we’ll generate the label for you again.
Q: WHAT ABOUT INTERNATIONAL RETURNS?
A: No problem! For international orders – we accept returned merchandise so long as items are postmarked to Wildfang within 30 days of purchase in brand new, unworn, unwashed condition with the original tags and packaging. We cannot accept returns for used, damaged, vintage, or final sale/markdown items. Please note, by placing an order at Wildfang, you are responsible for the cost of return shipping back to Wildfang. We cannot refund customs duties or fees, and we do not refund original shipping charges.
If you have a product you would like to return, please package your items and address them to:
1230 SE GRAND AVE
PORTLAND, OREGON 97214