A: The best way to get hold of us is by emailing Customer Care at firstname.lastname@example.org or calling us at 503-208-3631, EVERYDAY 9a-5p PST.^ Return to top
A: Having technical difficulties or need a sizing recommendation? Give us a call. We’re available to answer your questions and take note of your wildest Wildfang requests at 503-208-3631, EVERYDAY 9a-5p PST.^ Return to top
A: We offer a mix of men’s and women’s styles, so you’ll see a mix of men’s and women’s sizes on the site. Now, we’ve done our best to explain how we’ve styled something and what the model is wearing, but if you’re still paralyzed with indecision over what size to order, we can help! Email us at email@example.com or call us at 503-208-3631, Everyday, 9a-5p PST.^ Return to top
A: Unless otherwise noted, discount codes do not work on any final sale merchandise, or shipping costs. A hefty majority of our codes have expiration dates or can only be used once per customer. You can always refer to the email you received with the code to read any exclusions and see if there is an expiration date. Still having trouble? Feel free to email firstname.lastname@example.org^ Return to top
A: Good question! Check out our rates:
Under $50: standard domestic shipping on orders under $50 is a nice and easy $5.
Over $50: standard domestic shipping on orders over $50 is free. That’s right, free!
We offer 2 express shipping options for domestic orders:
Two-Day Shipping: $20, order must be placed before 1pm PST to have your order 2 business days after placement. No weekend delivery option available.
Shoot us a call at 503-208-3631 Everyday 9a-5p PST and we'll take care of you!
Don’t see your country listed as a ship-to option? Shoot us an email at email@example.com and we will see what we can do!
Under $175: express international shipping on orders under $175 is $25.
Over $175: express international shipping orders over $175 is free. That’s right, free!
*All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs. To estimate your import duties, enter your cart details into the following link: Duties Calculator.^ Return to top
A: Good question! Check out our expected shipping times below:
A: Yes, we do! For more information, please see our International Shipping page.^ Return to top
A: We’ll send you an email confirmation with your tracking number once your order ships. If you didn't see a confirmation email, try checking your spam or promotions folders. To prevent our emails from being blocked by spam filters or firewalls, add firstname.lastname@example.org to your approved senders list. When you place an order with us, you should receive a confirmation email once your order is placed, and again once your order ships. You can also log into your account anytime to check your order status.^ Return to top
A: If you’d like to change or cancel your order, please contact us ASAP. We cannot add items to an existing order, but we are happy to waive shipping fees on a new order so long as it is placed within 24 hours of your original order. Just contact us at 503-208-3631, EVERYDAY, 9a-5p PST OR email us at email@example.com.^ Return to top
A: Oh, no! That’s embarrassing! If it came that way, we wanna fix it ASAP. Shoot us an email to firstname.lastname@example.org with photos for our records and we’ll make some magic happen.^ Return to top
A: If the damage happens within 30 days of receipt of shipment, shoot us an email to email@example.com with photos, and our Customer Service angels will help you out on a case by case basis. If the item is not made by Wildfang and the damage happens after 2 weeks of shipment, we recommend contacting the manufacturer.^ Return to top
A: First off, send a glowing thank you card or give a big hug to the person who gave it to you. Then, put your gift card to good use by redeeming it on our website or in any of our retail stores. If you lose your gift card, we’ll do our best to track it down and re-issue it. Just send a note to firstname.lastname@example.org and we’ll get to work.
Please note: Wildfang gift cards are redeemable for Wildfang merchandise only, and may not be returned or redeemed for cash except as required by law.^ Return to top
A: Returns are super easy. Just follow these steps to send your items back to us along with your invoice.
Please note, by placing an order at Wildfang, you are responsible for the cost of return shipping back to Wildfang.
For more details on returns, click here.^ Return to top
A: Yes! In 2018 we gave over $400k to charity, and we're just getting started for 2019! We are proud to have supported ACLU, Planned Parenthood, Joyful Heart, New Avenues for Youth, Southern Poverty Law, Tegan & Sara Foundation, I Am That Girl, Q Center, Girls Inc, RAICES, and many more.
*please note, Wildfang is an independent retailer donating proceeds to the charities above and is not an affiliated entity.^ Return to top
A: Is your inbox flooded? We get it! Simply click on the “Unsubscribe” link on the bottom of any of our emails, or email us at email@example.com and we’ll get you sorted.^ Return to top