A: Having technical difficulties or need a sizing recommendation? Give us a call. We’re available to answer your questions and take note of your wildest Wildfang requests at 503-208-3631, Monday thru Friday, 9a-5p PST.^ Return to top
A: Unless otherwise noted, discount codes do not work on any final sale merchandise, products with proceeds going to charity, or shipping costs. If an item is final sale, it will be noted before you add it to your cart. A hefty majority of our codes have expiration dates or can only be used once per customer. You can always refer to the email you received with the code to read any exclusions and see if there is an expiration date. Still having trouble? Feel free to email email@example.com^ Return to top
A: Good question! Check out our rates:
Under $50: standard domestic shipping on orders under $50 is a nice and easy $5.
Over $50: standard domestic shipping on orders over $50 is free. That’s right, free!
We offer 2 express shipping options for domestic orders:
Two-Day Shipping: $25, order must be placed before 1pm PST to have your order 2 business days after placement. No weekend delivery option available.
Over-Night Shipping: $40, order must be placed before 1pm PST to have your order the next business day. No weekend delivery option available.
Shoot us a call at 503-208-3631 M-F 9a-5p PST and we'll take care of you!
We got you covered, no matter the miles! Don’t see your country listed as a ship-to option? Shoot us an email at firstname.lastname@example.org and we will see what we can do!
Under $125: standard international shipping on orders under $125 is $30.
Over $125: standard international shipping orders over $125 is free. That’s right, free!
*All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs. To estimate your import duties, enter your cart details into the following link: Duties Calculator.^ Return to top
A: Good question! Check out our expected shipping times below:
A: Yes, we do! For more information, please see our International Shipping page.^ Return to top
A: We’ll send you an email confirmation with your tracking number once your order ships. If you didn't see a confirmation email, try checking your spam or promotions folders. To prevent our emails from being blocked by spam filters or firewalls, add email@example.com to your approved senders list. When you place an order with us, you should receive a confirmation email once your order is placed, and again once your order ships. You can also log into your account anytime to check your order status.^ Return to top
A: If you’d like to change or cancel your order, please contact us ASAP. We cannot add items to an existing order, but we are happy to waive shipping fees on a new order so long as it is placed within 24 hours of your original order. Just contact us at 503-208-3631, Monday thru Friday, 9a-5p PST OR email us at firstname.lastname@example.org.^ Return to top
A: Returns are super easy. Just fill out this form: WF returns and send your items back to us along with your invoice.
Please note, by placing an order at Wildfang, you are responsible for the cost of return shipping back to Wildfang.
For more details on returns, click here.^ Return to top
A: Is your inbox flooded? We get it! Simply click on the “Unsubscribe” link on the bottom of any of our emails, or enter your email address in the unsubscribe field here. If that doesn’t work, please email us at email@example.com and we’ll get you sorted.^ Return to top
A: First off, send a glowing thank you card or give a big hug to the person who gave it to you. Then, put your gift card to good use by redeeming it on our website or in our Portland store. If you lose your gift card, we’ll do our best to track it down and re-issue it. Just send a note to firstname.lastname@example.org and we’ll get to work.
Please note: Wildfang gift cards are redeemable for Wildfang merchandise only, and may not be returned or redeemed for cash except as required by law.^ Return to top
A: Yes! In 2017 we gave over $75k to charity. We were proud to support ACLU, Planned Parenthood, Joyful Heart, New Avenues for Youth, Southern Poverty Law, Tegan & Sara Foundation, I Am That Girl, Q Center, Girls Inc, and many more. We've got high hopes and big plans for 2018!