A: Having technical difficulties or need a sizing recommendation? Give us a call. We’re available to answer your questions and take note of your wildest Wildfang requests at 503-208-3631, Monday thru Friday, 9a-5p PST.^ Return to top
A: Good question! Check out our rates:
Under $50: standard domestic shipping on orders under $50 is a nice and easy $5.
Over $50: standard domestic shipping on orders over $50 is free. That’s right, free!
We offer 2 express shipping options for domestic orders:
Two-Day Shipping: $25, order must be placed before 1pm PST to have your order 2 business days after placement.
Over-Night Shipping: $40, order must be placed before 1pm PST to have your order the next business day.
Shoot us a call at 503-208-3631 M-F 9a-5p PST and we'll take care of you!
We got you covered, no matter the miles! Don’t see your country listed as a ship-to option? Shoot us an email at email@example.com and we will see what we can do!
Under $125: standard international shipping on orders under $125 is $30.
Over $125: standard international shipping orders over $125 is free. That’s right, free!
*All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs. To estimate your import duties, enter your cart details into the following link: Duties Calculator.^ Return to top
A: Good question! Check out our expected shipping times below:
A: Yes, we do! For more information, please see our International Shipping page.^ Return to top
A: Good question! All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs.^ Return to top
A: Returns are super easy. Just fill out this form: WF returns and send your items back to us along with your invoice.
Please note, by placing an order at Wildfang, you are responsible for the cost of return shipping back to Wildfang.^ Return to top
A: You have the choice between store credit and a full cash refund. If you pick store credit we will throw in an extra $10… ‘cause who doesn’t like a little extra credit.^ Return to top
A: You have two options to reprint your invoice:
Need help? Chat or email us at firstname.lastname@example.org^ Return to top
A: It’s so easy. All US and international customers, just fill out this form – WF returns and ship it back to us within 30 days of purchase.
A: We do not accept returns or exchanges on “Final Sale” or “Markdown” merchandise, including items from our Holiday Hangover or Summer Wipeout Sale.
How do you know if something is a final sale/markdown? On your invoice next to the product description it reads “FINAL SALE- NO RETURNS”. If you want to double check, the prices for these products are displayed in orange instead of black on our site and we include messaging in orange above the “Add to Bag” button that says: “Final Sale: This item cannot be returned or exchanged.”^ Return to top
A: Need to make an exchange? No problem! To ensure availability of your replacement size or color, you should place a new order for the item you want and return your original order. As a small start-up, we have limited quantities of our products, so we highly suggest placing the new order ASAP to ensure availability.^ Return to top
A: International returns are the same as domestic! Simply fill out this form WF returns and send it back to us within 30 days.
Please note, by placing an order at Wildfang, you are responsible for the cost of return shipping back to Wildfang. We cannot refund customs duties or fees, and we do not refund original shipping charges.^ Return to top
A: Fill out this from – WF returns and you will be taken to our returns address.^ Return to top
A: We wish we had that thing (you really want) in your size! We’re still a small start-up company so we are only able to buy limited quantities in certain products. But, from time to time, we’re able to place special orders and snag some additional sizes and units, so please email us at email@example.com and we’ll let you know if we can get that thing (you really want) in your size! You can also click on any out-of-stock size and request a restock through our NotifyMe system!^ Return to top
A: We feel you! So many log-ins for everything, but we’ve got your back. Just visit http://www.wildfang.com/customer/account/forgotpassword/ and enter the same email address you used when you signed up. We’ll send you a link to reset your password and voila! You’ll be back in action in no time.^ Return to top
A: Is your inbox flooded? We get it! Simply click on the “Unsubscribe” link on the bottom of any of our emails, or enter your email address in the unsubscribe field here. If that doesn’t work, please email us at firstname.lastname@example.org and we’ll get you sorted.^ Return to top
A: Unless otherwise noted, discount codes do not work on any final sale merchandise, products with proceeds going to charity, or shipping costs. If an item is final sale, it will be noted before you add it to your cart. A hefty majority of our codes have expiration dates or can only be used once per customer. You can always refer to the email you received with the code to read any exclusions and see if there is an expiration date. Still having trouble? Feel free to email email@example.com^ Return to top
A: Yes! In 2017 we gave over $75k to charity. We were proud to support ACLU, Planned Parenthood, Joyful Heart, New Avenues for Youth, Southern Poverty Law, Tegan & Sara Foundation, I Am That Girl, Q Center, Girls Inc, and many more. We've got high hopes and big plans for 2018!
This month, 10% of profits from all full price Wild Feminist™ products go directly to BLACK GIRLS CODE, which empowers girls by teaching them how to code. If you want to double check your purchase will be giving back, check the product page! There will be a note from us letting you know these goods do good.