Frequently Asked Questions
Orders
Delivery + Pickup
Standard Shipping: FREE on orders over $50 (otherwise $5)
Store Pickup: Free
International:
FREE for orders over $150 (otherwise $25)
Don’t see your country listed as a ship-to option? Shoot us an email at hello@wildfang.com and we will see what we can do!
Please note, that all international orders are final sale, as we currently do not offer international returns.
Orders generally ship within 48 hours of being placed and transit time is based on the shipping method you selected at checkout. For expedited shipping, place your order before 1pm PST/4pm ET to be eligible for below timelines.
Standard Shipping: Typical transit time is 3-6 business days after we receive your order.
Expedited Shipping Ordering Deadlines + Arrivals:
*Order placed before 1pm PST/4pm ET
Sunday
arrives:
Wednesday (3 Day Priority)
Tuesday (Next Day)
Monday
arrives:
Thursday (3 Day Priority)
Tuesday (Next Day)
Tuesday
arrives:
Friday (3 Day Priority)
Wednesday (Next Day)
Wednesday
arrives:
Saturday (3 Day Priority)
Thursday (Next Day)
Thursday
arrives:
Monday (3 Day Priority)
Friday (Next Day)
Friday
arrives:
Tuesday (3 Day Priority)
Monday (Next Day)
Saturday
arrives:
Wednesday (3 Day Priority)
Tuesday (Next Day)
Special Locations
- Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
- Expedited orders shipping to Alaska and Hawaii require 1 additional day to deliver.
- Rural domestic addresses require 1 or more additional days to deliver.
- All PO box addresses can only be shipped with USPS priority and are not eligible for Next Day expedited shipping.
- From time-to-time, we ship orders out of our retail stores. If your order is being fulfilled out of a store, or will be shipped in multiple packages, we will notify you. Please know this may cause slight delays in delivery.
Returns + Exchanges
- Return must be postmarked to Wildfang within 30 days of purchase
- All items must be brand new, unwashed, unworn, and in original condition
- All markdown/sale items are FINAL SALE and are not eligible for returns or exchanges
- Gift cards cannot be returned
- We currently only accept returns for domestic (US) orders. All international orders are final sale and not eligible for returns/exchanges.
- Click here to access our returns portal
- Follow steps to complete your return
- Print the shipping label created in the portal
- Securely pack items and drop off package within 7 days to nearest carrier location
- We will process your return within 3-5 business days of receiving it.
IN-STORE:
- Head to any Wildfang location
- Bring your invoice/packing slip or confirmation email
- Any sales associate can assist you with your return
If you order was completed at a Wildfang Store, either return in-store OR follow the below instructions:
-Email hello@wildfang.com Print the shipping label + invoice we provide you
- Securly pack items and drop off package within 7 days to nearest carrier location
If you return your order by mail, we process your return within 3-5 business days of receiving it, and your bank typically processes refunds within 3-5 business days once completed.
Original shipping charges are non-refundable
BY MAIL:
- Click here to access our returns portal
- Be sure to have the order number and shipping zip code on hand
- Follow instructions to complete your exchange
- Print the shipping label created in the portal - Securely pack items and drop off package within 7 days to nearest carrier location
IN-STORE:
- Head to any Wildfang location
- Be sure to have the order number and shipping zip code on hand
- Any sales associate can assist with your exchange