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Frequently Asked Questions

Orders

Because our orders ship very quickly, we are unable to change or cancel orders once they have been placed. While we cannot add items to an existing order, we are happy to waive shipping fees on a new order so long as it is placed within 24 hours of your original order. Just email us at hello@wildfang.com. We are able to make a one-time price adjustment within 72 hours of original purchase. Unfortunately we are not able to apply coupon codes after a purchase is made.
Unless otherwise noted, discount codes do not work on any sale merchandise. The majority of our codes also have expiration dates or can only be used once per customer. You can always refer to the email you received with the code to read any exclusions and see if there is an expiration date. Still having trouble? Feel free to email hello@wildfang.com
You can purchase a Wildfang gift card here or at any of our retail locations.
We accept Google Pay, Paypal, Shop Pay, Klarna, and all major credit cards. For more information on Klarna, our buy now pay later option, click here.
Oh, no! That’s embarrassing! If it came that way, we wanna fix it ASAP. Shoot us an email to hello@wildfang.com with photos for our records and we’ll make some magic happen.

Delivery

We’ll keep you updated via email when we complete your order, and include a tracking number so you can follow its journey right to your door.

Due to COVID-19 and higher than normal volume with our carriers, your order may experience shipping delays of up to 10 business days. We appreciate your patience during this time.

-Orders generally ship within 48 hours of being placed, but processing can take up to 3 or 4 business days.
-U.S. orders ship via USPS Priority Mail, depending on weight and destination. The warehouse is located in Kentucky. For U.S. orders, please allow 3 to 7 business days for standard delivery. International orders ship via DHL, with an estimated shipping time of 2-5 business days, dependant upon your country's carriers and customs.
-Two-day and overnight orders ship via UPS. Orders must be placed by 12:45pm to be received in proper delivery window. Orders placed after 12:45pm will be sent out the next business day. Please note that UPS does not ship or deliver on weekends.

U.S. ORDERS

Under $50: standard domestic shipping on orders under $50 is $8.
Over $50: standard domestic shipping on orders over $50 is free.

We offer 2 express shipping options for domestic orders:

Two-Day Shipping: $20, order must be placed before 12:45pm PST to have your order 2 business days after placement. No weekend delivery option available.

*please note, all PO box addresses can only be shipped with USPS priority and are not eligible for expedited shipping. All orders placed after 12:45pm PST will be sent out the next business day.

INTERNATIONAL ORDERS*

Don’t see your country listed as a ship-to option? Shoot us an email at hello@wildfang.com and we will see what we can do!

Under $175: express international shipping on orders under $175 is $25.
Over $175:express international shipping orders over $175 is free.

All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs. To estimate your import duties, enter your cart details into the following link: Duties Calculator.

Returns

-All markdown/sale items are final sale, and may not be returned or exchanged.
-All items must be in brand new, unworn, unwashed and in original condition
-All items must be postmarked to Wildfang within 30 days of purchase.
-Original shipping charges are not refundable
-Unfortunately, we are not able to cover return shipping cost at this time. If you use our online portal with prepaid shipping labels, an $8 shipping cost will be deducted from your refund amount.
If you purchased in store or your online order was placed before 10/2/2020, ship your filled out invoice + the return item(s) to:
WILDFANG RETURNS
1200 WORLDWIDE BLVD
HEBRON, KY 41048

If your order was placed on our website after 10/2/2020, click here to access our returns portal.

We will process your return within 7-10 days of receiving it. Then it usually takes your bank 3-4 business days to apply the refund to your account.
Yes! You can return items purchase online or in stores at any of our retail locations.

Still got questions?

Send us an email and we'll help you out!