Search

Frequently Asked Questions

Orders

Because our orders ship very quickly, we are unable to change or cancel orders once they have been placed. While we cannot add items to an existing order, we are happy to waive shipping fees on a new order so long as it is placed within 24 hours of your original order. Just email us at hello@wildfang.com. We are able to make a one-time price adjustment within 72 hours of original purchase. Unfortunately we are not able to apply coupon codes after a purchase is made.
You can purchase a Wildfang gift card here or at any of our retail locations.
We accept Google Pay, Paypal, Shop Pay, Klarna, and all major credit cards. For more information on Klarna, our buy now pay later option, click here.
Oh, no! That’s embarrassing! If it came that way, we wanna fix it ASAP. Shoot us an email to hello@wildfang.com with photos for our records and we’ll make some magic happen.
Preorder means you can secure the availability of some of our limited edition items by purchasing them in advance of launch. These limited edition items have only a small number of units available and are typically not restocked. Because preorders are an advance purchase, payment will be processed at time of purchase. These items typically ship within 2 weeks, but check the preorder item product page for details around expected shipping windows. If your order contains other non-preorder items, those items will ship as normal. Preorder items are not available for expedited shipping. The return window for orders containing preorder items is 30 days from the shipment date of the last item in the order.

Delivery + Pickup

Domestic:
Standard Shipping: FREE on orders over $50 (otherwise $5)
Store Pickup: Free

International:
FREE for orders over $150 (otherwise $25)
Don’t see your country listed as a ship-to option? Shoot us an email at hello@wildfang.com and we will see what we can do!

Please note, that all international orders are final sale, as we currently do not offer international returns.

All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs. To estimate your import duties, enter your cart details into the following link: Duties Calculator.
Due to inclement weather near our warehouse facility, your order may experience delays up to 5-7 days. Your order may arrive in separate packages.

Orders generally ship within 48 hours of being placed and transit time is based on the shipping method you selected at checkout. For expedited shipping, place your order before 1pm PST/4pm ET to be eligible for below timelines.

Standard Shipping: Typical transit time is 3-6 business days after we receive your order.
Expedited Shipping Ordering Deadlines + Arrivals:
*Order placed before 1pm PST/4pm ET

Sunday
arrives:
Wednesday (3 Day Priority)
Tuesday (Next Day)

Monday
arrives:
Thursday (3 Day Priority)
Tuesday (Next Day)

Tuesday
arrives:
Friday (3 Day Priority)
Wednesday (Next Day)

Wednesday
arrives:
Saturday (3 Day Priority)
Thursday (Next Day)

Thursday
arrives:
Monday (3 Day Priority)
Friday (Next Day)

Friday
arrives:
Tuesday (3 Day Priority)
Monday (Next Day)

Saturday
arrives:
Wednesday (3 Day Priority)
Tuesday (Next Day)

Special Locations - Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
- Expedited orders shipping to Alaska and Hawaii require 1 additional day to deliver.
- Rural domestic addresses require 1 or more additional days to deliver.
- All PO box addresses can only be shipped with USPS priority and are not eligible for Next Day expedited shipping.
- From time-to-time, we ship orders out of our retail stores. If your order is being fulfilled out of a store, or will be shipped in multiple packages, we will notify you. Please know this may cause slight delays in delivery.

You will receive a shipping confirmation email containing a tracking number once your order has been shipped (or SMS if you signed up for SMS updates at checkout). You can follow its journey right to your door.

Returns + Exchanges

- We are offering FREE RETURNS for the extended holiday season beginning Nov 1st, 2020
- Return must be postmarked to Wildfang within 30 days of purchase
- All items must be brand new, unwashed, unworn, and in original condition
- All markdown/sale items are FINAL SALE and are not eligible for returns or exchanges
- Gift cards cannot be returned
- We currently only accept returns for domestic (US) orders. All international orders are final sale and not eligible for returns/exchanges.
BY MAIL:
- Click here to access our returns portal
- Follow steps to complete your return
- Print the shipping label created in the portal
- Securely pack items and drop off package within 7 days to nearest carrier location
- We will process your return within 3-5 business days of receiving it.

IN-STORE:
- Head to any Wildfang location
- Bring your invoice/packing slip or confirmation email
- Any sales associate can assist you with your return

If you order was completed at a Wildfang Store, either return in-store OR follow the below instructions:
-Email hello@wildfang.com Print the shipping label + invoice we provide you
- Securly pack items and drop off package within 7 days to nearest carrier location
We will process your return within 3-5 business days of receiving it. Then it usually takes your bank 3-5 business days to apply the refund to your account.
All refunds are credited to your original form of payment or a Wildfang gift card. If you are returning a gift, you’ll receive your refund on a Wildfang gift card. If you opted for store credit upon completing your return, we will send you a credit via email once the return has been completed.

If you return your order by mail, we process your return within 3-5 business days of receiving it, and your bank typically processes refunds within 3-5 business days once completed.

Original shipping charges are non-refundable
Any gift returned by the giftee will be refunded to a Wildfang gift card or is eligible to exchange for another item.

BY MAIL:
- Click here to access our returns portal
- Be sure to have the order number and shipping zip code on hand
- Follow instructions to complete your exchange
- Print the shipping label created in the portal - Securely pack items and drop off package within 7 days to nearest carrier location

IN-STORE:
- Head to any Wildfang location
- Be sure to have the order number and shipping zip code on hand
- Any sales associate can assist with your exchange
Unfortunately, at this time, we do not offer returns on any international orders. We apologize for the inconvenience.

Promotions + Sales

We have two semi-annual sales each year, which always take place at the end of December and June.
Unless otherwise noted, discount codes do not work on any sale merchandise. The majority of our codes also have expiration dates or can only be used once per customer. You can always refer to the email you received with the code to read any exclusions and see if there is an expiration date. Still having trouble? Feel free to email hello@wildfang.com
If an item goes on sale after you purchased it, Wildfang will only honor a price change if you email our Customer Service team at hello@wildfang.com within 24 hours of your purchase. If approved by Customer Service, we will refund the difference to your original form of payment. Unfortunately, we are unable to honor any price adjustments beyond 24 hours.
If your gift card was purchased before 10/2/2020 and you are having trouble redeeming at checkout, try adding "S-" to the beginning of the code. If that doesn't work, please email hello@wildfang.com and we'll do our best to help!
If you purchased after November 20th, we are happy to offer an extended holiday exchange window for 45 days from date of purchase. Returns can still be made within 30 days of purchase. Just email hello@wildfang.com and we'll help you out!

Still got questions?

Send us an email and we'll help you out!