Frequently Asked Questions
We’ll keep you updated via email when we complete your order, and include a tracking number so you can follow its journey right to your door.
-Orders generally ship within 48 hours of being placed, but processing can take up to 3 or 4 business days.
-U.S. orders ship via USPS Priority Mail, depending on weight and destination. The warehouse is located in Kentucky. For U.S. orders, please allow 3 to 7 business days for standard delivery. International orders ship via DHL, with an estimated shipping time of 2-5 business days, dependant upon your country's carriers and customs.
-Two-day and overnight orders ship via UPS. Orders must be placed by 12:45pm to be received in proper delivery window. Orders placed after 12:45pm will be sent out the next business day. Please note that UPS does not ship or deliver on weekends.
Under $50: standard domestic shipping on orders under $50 is $8.
Over $50: standard domestic shipping on orders over $50 is free.
We offer 2 express shipping options for domestic orders:
Two-Day Shipping: $20, order must be placed before 12:45pm PST to have your order 2 business days after placement. No weekend delivery option available.
*please note, all PO box addresses can only be shipped with USPS priority and are not eligible for expedited shipping. All orders placed after 12:45pm PST will be sent out the next business day.
Don’t see your country listed as a ship-to option? Shoot us an email at email@example.com and we will see what we can do!
Under $175: express international shipping on orders under $175 is $25.
Over $175:express international shipping orders over $175 is free.
-All items must be in brand new, unworn, unwashed and in original condition
-All items must be postmarked to Wildfang within 30 days of purchase.
-Original shipping charges are not refundable
-Unfortunately, we are not able to cover return shipping cost at this time. If you use our online portal with prepaid shipping labels, an $8 shipping cost will be deducted from your refund amount.
1200 WORLDWIDE BLVD
HEBRON, KY 41048
If your order was placed on our website after 10/2/2020, click here to access our returns portal.