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Frequently Asked Questions

Returns + Exchanges

We want our return policy to work for you, so we're nixing the whole idea of "final sale." If you buy something and you don't love it, no matter what it is (full price or on super sale), we want it back. (As long as it meets our return policy criteria - outlined below)
- Returns and exchanges are FREE for all items
- Return must be postmarked to Wildfang within 35 days of purchase
- All items must be brand new, unwashed, unworn, and in original condition
- Gift cards cannot be returned
- International orders (excluding Canada) cannot be returned
BY MAIL:
- Click here to access our returns portal
- Follow steps to complete your return
- Print the FREE shipping label created in the portal
- Securely pack items and drop off package within 7 days to nearest carrier location
- We will process your return within 3-5 business days of receiving it.

IN-STORE:
- Head to any Wildfang location
- Bring your invoice/packing slip or confirmation email
- Any sales associate can assist with your return

We will process your return within 3-5 business days of receiving it. Then it usually takes your bank 3-5 business days to apply the refund to your account.
All refunds are credited to your original form of payment or a Wildfang gift card. If you are returning a gift, you’ll receive your refund on a Wildfang gift card. If you’ve opted for store credit, we will send you that credit via email once your return has been completed.

If you return your order by mail, we process your return within 3-5 business days of receiving it, and your bank typically processes refunds within 3-5 business days once completed.

Original shipping charges are non-refundable.
Any gift returned by the giftee will be refunded to a Wildfang gift card.

BY MAIL:
- Click here to access our returns portal
- Be sure to have the order number and shipping zip code on hand
- Follow instructions to complete your exchange
- Print the FREE shipping label created in the portal
- Securely pack items and drop off package within 7 days to nearest carrier location

IN-STORE:
- Head to any Wildfang location
- Be sure to have the order number and shipping zip code on hand
- Any sales associate can assist with your exchange
Wildfang now offers free returns for orders shipped from Canada. Click here to start your FREE return or exchange.

Unfortunately, at this time, we do not offer returns from any other international countries. We apologize for the inconvenience.

Orders

Because our orders ship very quickly, we are unable to change or cancel orders once they have been placed. While we cannot add items to an existing order, we are happy to waive shipping fees on a new order so long as it is placed within 24 hours of your original order. Just email us at hello@wildfang.com.

Unfortunately we are not able to apply coupon codes after a purchase is made.

You can purchase a Wildfang gift card here or at any of our retail locations.

We accept Google Pay, Paypal, Shop Pay, Amazon Pay, Klarna, and all major credit cards. For more information on Klarna, our buy now pay later option, click here.
Oh, no! That’s embarrassing! If it came that way, we wanna fix it ASAP. Shoot us an email to hello@wildfang.com with photos for our records and we’ll make some magic happen.
Preorder means you can secure the availability of some of our limited edition items by purchasing them in advance of launch. These limited edition items have only a small number of units available and are typically not restocked. Because preorders are an advance purchase, payment will be processed at time of purchase. These items typically ship within 2 weeks, but check the preorder item product page for details around expected shipping windows. If your order contains other non-preorder items, those items will ship as normal. Pre order items are not available for expedited shipping. The return window for orders containing preorder items is 30 days from the shipment date of the last item in the order.

Delivery + Pickup

Domestic:
Standard Shipping: FREE on orders over $75 (otherwise $10)
2 Day: $15
Next Day: $30
Store Pickup: Free

International:
$35 USD for each order
Don’t see your country listed as a ship-to option? Shoot us an email at hello@wildfang.com and we will see what we can do!

Please note, that all international orders (other than Canada) are final sale, as we currently do not offer international returns.

All orders shipped to Canada include all duties and import taxes at time of purchase.
Orders generally ship within 48 hours of being placed and transit time is based on the shipping method you selected at checkout. For expedited shipping, place your order before 10am PST/1pm ET to be eligible for below timelines.

Standard Shipping: Typical transit time is 3-4 business days after your order is shipped.

Expedited Shipping Ordering Deadlines + Arrivals:
*Order placed before 10am PST/1pm ET

Sunday arrives:
Wednesday (2 Day)
Tuesday (Next Day)

Monday arrives:
Wednesday (2 Day)
Tuesday (Next Day)

Tuesday arrives:
Thursday (2 Day)
Wednesday (Next Day)

Wednesday arrives:
Friday (2 Day)
Thursday (Next Day)

Thursday arrives:
Monday (2 Day)
Friday (Next Day)

Friday arrives:
Tuesday (2 Day)
Monday (Next Day)

Saturday arrives:
Wednesday (2 Day)
Tuesday (Next Day)

Special Locations
- Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
- Expedited orders shipping to Alaska and Hawaii require 1 additional day to deliver.
- Rural domestic addresses require 1 or more additional days to deliver.
- All PO box addresses can only be shipped with USPS priority and are not eligible for Next Day expedited shipping.
- From time-to-time, we ship orders out of our retail stores. If your order is being fulfilled out of a store, or will be shipped in multiple packages, we will notify you. Please know this may cause slight delays in delivery.
You will receive a shipping confirmation email or SMS containing a tracking number once your order has been shipped. You can follow its journey right to your door.

To sign up for SMS updates, enter your phone number and select the box at checkout.

Promotions + Sales

Unless otherwise noted, discount codes do not work on any sale merchandise and cannot be combined with any other promotion or discount.

The majority of our codes also have expiration dates or can only be used once per customer. You can always refer to the email you received with the code to read any exclusions and see if there is an expiration date.

Any Welcome or New user codes are not valid during The Kind of a Big Deal, Black Friday or Cyber Monday Sale. Save these for a rainy day!

Still having trouble? Feel free to email hello@wildfang.com
If an item goes on sale after you purchased it, Wildfang will only honor a price change if you email our Customer Service team at hello@wildfang.com within 24 hours of your purchase. If approved by Customer Service, we will refund the difference to your original form of payment. Unfortunately, we are unable to honor any price adjustments beyond 24 hours or during Black Friday and Cyber Monday promotions.
If your gift card was purchased before 10/2/2020 and you are having trouble redeeming at checkout, try adding 'S-' to the beginning of the code. If that doesn't work, please email hello@wildfang.com and we'll do our best to help!
We have two semi-annual sales each year, which always take place at the end of December and June.

Leap Day 2024

1. Buy ANYTHING on our site on 2/29/2024 to opt in (gift cards not included)
2. Get a personal 20% off code sent to your email on 3/1/2024
3. Use the code as much as you want* until 2/28/2028

*see terms and conditions below for usage details
Leap Day offer is available online and in stores from 12:00am PST on 2/29/2024 to 11:59pm PST on 2/29/2024 only. No minimum purchase required to unlock offer. 20% off all applicable purchases beginning 3/1/2024 and ends 2/28/2028 at 11:59pm PST. Discount applicable on full price products only (some exclusions may apply). Not valid on any markdown products or gift cards. Not combinable with any other offer, discount, or promotion.
You will receive your discount code by email on 3/1/2024. The code is linked to the email address you purchased with on 2/29/2024.
Enter your code at checkout on any purchase from 3/1/2024 to 2/28/2028. The code is linked to the email address you purchased with on 2/29/2024.
YES! Make sure you tell the associate your Leap Day discount code and the email you used to buy on 2/29/2024 to ensure it gets applied.

REWARDS

Just the rewards program of your DREAMS. Get this—you earn points for every dollar you spend on the site, get $15 off for every 300 points earned, and stack the savings to your heart’s content.

There are 3 tiers in THE FAN(G) CLUB—Wild, Wilder, and Wildest. The higher the tier, the better the benefits (including early sale access, free shipping on every order, an exclusive members-only summer sale, and FREE STUFF). Ready to start earning? Check out THE FAN(G) CLUB page for all the details.
To check your points balance, track your earnings, and redeem for rewards, start by logging in.

Once you’ve added items to your cart, proceed to checkout. You’ll see a dropdown menu labeled “CLAIM YOUR DISCOUNT”—from here, choose how many points (in 300 point increments) you’d like to redeem, click apply, and watch the magic happen.

Please note: rewards cannot be combined with other promotions or discounts.
So you went on a shopping spree with your reward points & got something that wasn’t exactly perfect? NBD. Make your return as usual. As soon as the return is accepted, your points will magically find their way right back where they should be—in your account.
Points expire after 12 months of inactivity.
You can earn points for every friend you refer to Wildfang. When your friend places an order using your referral link, they’ll get $20 off their first purchase of $100 (prior to shipping and taxes), and you’ll get $20 worth of rewards points to apply on your next order.
Referred friends must be first time customers to Wildfang and must spend $100 on their first purchase to use the discount + earn you referral points.
If you’ve been referred by a friend: you will receive an email from Wildfang. Click the referral link and copy the discount code that pops up when the page loads. Then, during checkout, apply that discount code for your $20 discount.
Please note, the discount is only valid for first time customers, and orders over $100 (before shipping fees and taxes)

If you referred a friend and you have a rewards account: Once they have completed their first order using your referral link, you’ll get an email confirming your $20 reward has been added to your account. On your next order, you can apply your points in checkout via the drop down menu on the side of the cart.

If you referred a friend and you do not have a rewards account: Once they have completed their first order using your referral link, you’ll get an email from Wildfang. Click the referral link and copy the discount code that pops up. Then apply the discount during check out for your $20 discount.

Please note: we cannot retroactively apply referral discounts to previous orders.

STILL GOT QUESTIONS?

Send us an email or text and we'll help you out!