Frequently Asked Questions

2025 was... a weird one. Tariffs drove up costs across our business, and like a lot of independent brands, we spent months figuring out how to absorb them without making everything wildly expensive.

Flash forward to the beginning of 2026 when the court ruled that those tariffs were unlawful and must be returned. In July, we finally got some of those tariff costs refunded. So we're sharing it with you.

July 17–19 2026, everything is 19.5% off.
Make one purchase this weekend, and you'll unlock 19.5% off every order for the next year.

Consider it a thank-you for sticking with us through one hell of a year.

1. Buy ANYTHING on our site between 7/17/2026 and 7/19/2026 to opt in (gift cards not included)

2. Get a personal 19.5% off code sent to in your order confirmation email

3. Use the code as much as you want* until 7/19/2027

*see terms and conditions below for usage details

Share the Love offer is available online and in stores from 12:00am PST on 7/17/2026 to 11:59pm PST on 7/19/2026 only. No minimum purchase required to unlock the offer. The 19.5% discount code will be delivered in your order confirmation email and is available for use beginning 7/20/2026 and ends 7/19/2027 at 11:59pm PST. The code is linked to the email address you purchased with and will not be valid under any other email address. Discount applicable on full price products only (some exclusions may apply). Not valid on any markdown products or gift cards. Not combinable with any other offer, discount, or promotion. 

You will receive your discount code in your order confirmation email shortly after purchase. The code is linked to the email address you purchased with.

Enter your code at checkout on any purchase from 7/20/2026 to 7/20/2027. The code is linked to the email address you purchased with during Share the Love Sale period.

YES! Make sure you tell the associate your Share the Love discount code and the email you used to buy to ensure it gets applied.

Glad you asked. After calculating all of the tariffs that we paid from April 2025 to February 2026 this was the average percentage of tariffs that we absorbed last year. 

The refunded tariffs we received was for items delivered from April 2025 through February 2026. Rounding that period up to a full year seemed like the obvious move. 

- Exchanges are FREE
- Returns will be subject to a $10 return processing fee per return that will be deducted from your refund amount. If gift card is selected as refund method, this fee will be waived.
- In-store returns are FREE
- Returns and exchanges must be postmarked to Wildfang within 35 days of purchase
- All items must be brand new, unwashed, unworn, and in original condition
- Gift cards cannot be returned
- International orders (excluding Canada) cannot be returned
- If an incorrect or non-Wildfang item is sent with your return, we may not be able to recover it. If recovery is possible, it can take up to 14 days and will be subject to a $25 handling fee.
- Items labeled Final Sale are not eligible for return or exchange

BY MAIL:
- Click here to access our returns portal
- Follow steps to complete your return
- Print the shipping label created in the portal
- Securely pack items and drop off package within 7 days to nearest carrier location
- We will process your return within 3-5 business days of receiving it.

IN-STORE:
- Head to our PDX store- Bring your invoice/packing slip or confirmation email
- Any sales associate can assist with your return

We will process your return within 3-5 business days of receiving it. Then it usually takes your bank 3-5 business days to apply the refund to your account.

For exchanges, we’ll ship your replacement item as soon as the carrier scans your return package. We recommend dropping off your return as soon as possible, since exchange items are not reserved and may sell out before your return is processed.

All refunds are credited to your original form of payment or a Wildfang gift card. If you are returning a gift, you’ll receive your refund on a Wildfang gift card. If you’ve opted for store credit, we will send you that credit via email once your return has been completed.

If you return your order by mail, we process your return within 3-5 business days of receiving it, and your bank typically processes refunds within 3-5 business days once completed. A $10 return processing fee will be deducted from your total refund amount.

Original shipping charges are non-refundable.

Any gift returned by the giftee will be refunded to a Wildfang gift card.

BY MAIL:
- Click here to access our returns portal
- Be sure to have the order number and shipping zip code on hand
- Follow instructions to complete your exchange
- Print the shipping label created in the portal
- Securely pack items and drop off package within 7 days to nearest carrier location

IN-STORE:
- Head to our PDX store- Be sure to have the order number and shipping zip code on hand
- Any sales associate can assist with your exchange

Wildfang now offers returns for orders shipped from Canada. Click here to start your return or exchange.

Unfortunately, at this time, we do not offer returns from any other international countries. We apologize for the inconvenience.

Please note: Any duties and taxes paid on international orders are non-refundable. Additional duties and taxes may apply during the return or exchange process.

Because our orders ship very quickly, we are unable to change orders once they have been placed. A request to cancel your order may be submitted only if your order hasn't shipped, but is not guaranteed - please email us at hello@wildfang.com.

While we cannot add items to an existing order, we are happy to waive shipping fees on a new order so long as it is placed within 24 hours of your original order.

Unfortunately we are not able to apply coupon codes after a purchase is made.

You can purchase a Wildfang gift card here or at any of our retail locations.

We accept Google Pay, PayPal, Shop Pay, Amazon Pay, Klarna, and all major credit cards. For more information on Klarna, our buy now pay later option, click here

Shoot our customer service team an email at hello@wildfang.com.

Here’s some general tips for common order concerns:

Package was not delivered
If your package couldn’t be delivered, we recommend contacting the carrier directly. This prevents your package from being returned to us, which will result in longer waiting time. The carrier will try to re-deliver your package 1-3 times after a failed attempt.

My package says delivered, but I didn’t receive anything
Please make sure to ask your neighbors, roommates or colleagues first. It might happen, that the tracking is updated as delivered, but actually has been handed over. In that case, we recommend waiting 72 hours. 

My package was returned to your warehouse
If you see this on your tracking page, please get in touch with us. In most cases, it means the package couldn’t be delivered because the shipping address was invalid or incomplete.

Preorder means you can secure the availability of a style by purchasing it in advance of launch.

Because preorders are an advance purchase, payment will be processed at time of purchase. These items typically ship within 2 weeks, but check the preorder item product page for details around expected shipping windows.

If your order contains other non-preorder items, those items will ship as normal. Pre-ordered items are not available for expedited shipping. The return window for orders containing preorder items is 30 days from the shipment date of the last item in the order.

Domestic:
Standard Shipping: FREE on orders over $75 (otherwise $10)
2 Day: $15
Next Day: $30

International:
$20 USD for each order (FREE on orders over $150)
Don’t see your country listed as a ship-to option? Shoot us an email at hello@wildfang.com and we will see what we can do!

Please note, that all international orders (other than Canada) are final sale, as we currently do not offer international returns.

All orders shipped internationally include all duties and import taxes at time of purchase.

Orders generally ship within 48 hours of being placed, including express orders, and transit time is based on the shipping method you selected at checkout. For expedited shipping, place your order before 10am PST/1pm ET to be eligible for below timelines. Please note that transit times start after your order has shipped.

Standard Shipping: Typical transit time is 3-4 business days after your order is shipped.

Expedited Shipping Ordering Deadlines + Arrivals:
*Order placed before 10am PST/1pm ET

Sunday arrives:
Wednesday (2 Day)
Tuesday (Next Day)

Monday arrives:
Wednesday (2 Day)
Tuesday (Next Day)

Tuesday arrives:
Thursday (2 Day)
Wednesday (Next Day)

Wednesday arrives:
Friday (2 Day)
Thursday (Next Day)

Thursday arrives:
Monday (2 Day)
Friday (Next Day)

Friday arrives:
Tuesday (2 Day)
Monday (Next Day)

Saturday arrives:
Wednesday (2 Day)
Tuesday (Next Day)

International Shipping: Typical transit time is 10-14 business days after your order is shipped.

Please note that delivery date estimates provided on product pages may not reflect the above cut-off times.

Special Locations

- Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
- Expedited orders shipping to Alaska and Hawaii require 1 additional day to deliver.
- Rural domestic addresses require 1 or more additional days to deliver.
- All PO box addresses can only be shipped with USPS Priority and are not eligible for Next Day expedited shipping.
- From time-to-time, we ship orders out of our retail stores. If your order is being fulfilled out of a store, or will be shipped in multiple packages, we will notify you. Please know this may cause slight delays in delivery.

You will receive a shipping confirmation email or SMS containing a tracking number once your order has been shipped. You can follow its journey right to your door.

To sign up for SMS updates, enter your phone number and select the box at checkout.

At checkout, you’ll have the option to add Shipping Protection to your order. This covers your package in the event it’s lost, damaged, or stolen.

If you purchase Shipping Protection and experience an issue, you can easily submit a claim through our returns portal to request a replacement or refund. 

Once your claim is submitted, it typically takes 2–3 business days to process. 

Claims can be submitted 15 days after the ship date. For damaged or stolen packages, the tracking status must show “Delivered” before a claim can be filed.

At this time, we've temporarily paused shipping to countries within the European Union while we make updates to comply with new EU consumer regulations.

We're actively making the necessary updates and hope to resume shipping to the EU as soon as possible.  Thanks for your patience while we make these updates.

Unless otherwise noted, discount codes do not work on any sale merchandise and cannot be combined with any other promotion or discount.

The majority of our codes also have expiration dates or can only be used once per customer. You can always refer to the email you received with the code to read any exclusions and see if there is an expiration date.

Any Welcome or New user codes are not valid during The Kind of a Big Deal, Black Friday or Cyber Monday Sale. Save these for a rainy day!

Still having trouble? Feel free to email hello@wildfang.com

If an item goes on sale after you purchased it, Wildfang will only honor a price change if you email our Customer Service team at hello@wildfang.com within 24 hours of your purchase. If approved by Customer Service, we will refund the difference to your original form of payment. Unfortunately, we are unable to honor any price adjustments beyond 24 hours or during Black Friday and Cyber Monday promotions.

If your gift card was purchased before 10/2/2020 and you are having trouble redeeming at checkout, try adding 'S-' to the beginning of the code. If that doesn't work, please email hello@wildfang.com and we'll do our best to help!

We have two semi-annual sales each year, which always take place at the end of December and June.

Just the rewards program of your DREAMS. Get this—you earn points for every dollar you spend on the site, get $15 off for every 300 points earned, and stack the savings to your heart’s content.

There are 3 tiers in THE FAN(G) CLUB—Wild, Wilder, and Wildest. The higher the tier, the better the benefits Ready to start earning? Check out THE FAN(G) CLUB page for all the details.

To check your points balance, track your earnings, and redeem for rewards, start by logging in.

Once you’ve added items to your cart, proceed to checkout. You’ll see a rewards menu—from here, choose how many points (in 300 point increments) you’d like to redeem, click apply, and watch the magic happen.

Please note: rewards cannot be combined with other promotions or discounts and are redeemable on full price items only. Rewards coupons expire 14 days after point redemption.

So you went on a shopping spree with your reward points & got something that wasn’t exactly perfect? NBD. Make your return as usual. As soon as the return is accepted, your points will magically find their way right back where they should be—in your account.

Points expire after 12 months of inactivity.

It means we made a certain number of the exclusive product and once it's gone, it's gone. So get yours quick or you'll have major FOMO.

Yes! All products are eligible for return and exchange. In the case of an exchange, we cannot guarantee size availability for limited edition or collab products, as these items sell fast.

Unless otherwise noted, promotions or discount codes do not work on any limited edition or collab products and cannot be combined with any other promotion or discount. Still having trouble? Feel free to email us.

Every collab is different - check the product description to see if an item is an online exclusive. Or reach out to us via email.

Every collab is different - so check the product description to see if there is a limit per customer. If we apply a limit it's because we only make a certain number of products per each limited edition drop and want to make sure that lots of people get a chance to buy. So buy for yourself and a friend and encourage them to come and snag one for themselves.

We're not ones to share a secret, but sign up for email and text notifications to be the first to hear about future collabs. Also check out our collab page to see other cool stuff we've done.

Adding the item to your cart does not reserve that product. The product is yours once you complete checkout.

Join our email list to be the first to know about limited edition and collab launches. While we make sure that our list knows first, we cannot control email and sms deliverability times, so you may receive some emails at a later time than others.