Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A: You can make purchases using your Visa, MasterCard, Discover, or American Express card. You can also checkout using PayPal (snazzy)!
Q: IS IT SAFE TO USE MY CREDIT CARD WITH WILDFANG?
A: It’s safe to use your info on our site, and we go to great lengths to make sure your information is secure. Our site uses 256-bit SSL encryption wherever customers enter personal information such as their name, address, and credit card information. (Learn more about Wildfang’s privacy policies here.)
Q: CAN I ORDER OVER THE PHONE?
A: Due to the COVID-19 pandemic, all office employees are currently working from home and we will temporarily have our customer service phone "off." Please email us at email@example.com with any questions and we'll get back to you ASAP.
Q: CAN I CHANGE OR CANCEL MY ORDER?
A: If you’d like to change or cancel your order, please contact us ASAP by emailing firstname.lastname@example.org We’ll do our best to help!
Q: I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?
A: We cannot add items to an existing order, but we are happy to waive shipping fees on a new order so long as it is placed within 24 hours of your original order. Just contact us via email at email@example.com.
Q: MY ORDER WON’T GO THROUGH!
A: Did your rad style break the internet? First, make sure you’re using the latest version of your web browser. Please only click the “Place Order” button once to avoid multiple authorizations and please check your account for order status. If you continue to receive error messages, contact us at firstname.lastname@example.org and we can troubleshoot together.
Q: MY DISCOUNT CODE ISN’T WORKING. HELP!
A: Discount codes do not apply to final sale merchandise, gift cards, and some exclusive items. If you are trying to purchase full price items and the discount code isn’t working, contact us ASAP by emailing email@example.com.