Frequently Asked Questions
Returns + Exchanges
- Returns and exchanges are FREE for all items
- Return must be postmarked to Wildfang within 35 days of purchase
- All items must be brand new, unwashed, unworn, and in original condition
- Gift cards cannot be returned
- We currently only accept returns for domestic (US) and Canada orders. All other international orders are final sale
All orders placed between November 1st, 2023 and December 31st, 2023 are eligible to be returned or exchanged up to January 16th, 2024. Happy gifting!
- Click here to access our returns portal Follow steps to complete your return
- Print the FREE shipping label created in the portal Securely pack items and drop off package within 7 days to nearest carrier location
- We will process your return within 3-5 business days of receiving it.
IN-STORE:
- Head to any Wildfang location
- Bring your invoice/packing slip or confirmation email
- Any sales associate can assist with your return
If you return your order by mail, we process your return within 3-5 business days of receiving it, and your bank typically processes refunds within 3-5 business days once completed.
Original shipping charges are non-refundable.
BY MAIL:
- Click here to access our returns portal
- Be sure to have the order number and shipping zip code on hand
- Follow instructions to complete your exchange
- Print the FREE shipping label created in the portal
- Securely pack items and drop off package within 7 days to nearest carrier location
IN-STORE:
- Head to any Wildfang location
- Be sure to have the order number and shipping zip code on hand
- Any sales associate can assist with your exchange
Unfortunately, at this time, we do not offer returns from any other international countries. We apologize for the inconvenience.
Orders
Unfortunately we are not able to apply coupon codes after a purchase is made.
Delivery + Pickup
Standard Shipping: FREE on orders over $50 (otherwise $10)
2 Day: $15
Next Day: $30
Store Pickup: Free
International:
FREE for orders over $200 (otherwise $35)
Don’t see your country listed as a ship-to option? Shoot us an email at hello@wildfang.com and we will see what we can do!
Please note, that all international orders (other than Canada) are final sale, as we currently do not offer international returns.
For all other international orders, all applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs. To estimate your import duties, enter your cart details into the following link: Duties Calculator.
Standard Shipping: Typical transit time is 3-4 business days after your order is shipped.
Expedited Shipping Ordering Deadlines + Arrivals:
*Order placed before 12pm PST/3pm ET
Sunday arrives:
Wednesday (2 Day)
Tuesday (Next Day)
Monday arrives:
Wednesday (2 Day)
Tuesday (Next Day)
Tuesday arrives:
Thursday (2 Day)
Wednesday (Next Day)
Wednesday arrives:
Friday (2 Day)
Thursday (Next Day)
Thursday arrives:
Monday (2 Day)
Friday (Next Day)
Friday arrives:
Tuesday (2 Day)
Monday (Next Day)
Saturday arrives:
Wednesday (2 Day)
Tuesday (Next Day)
Special Locations
- Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
- Expedited orders shipping to Alaska and Hawaii require 1 additional day to deliver.
- Rural domestic addresses require 1 or more additional days to deliver.
- All PO box addresses can only be shipped with USPS priority and are not eligible for Next Day expedited shipping.
- From time-to-time, we ship orders out of our retail stores. If your order is being fulfilled out of a store, or will be shipped in multiple packages, we will notify you. Please know this may cause slight delays in delivery.
To sign up for SMS updates, enter your phone number and select the box at checkout.
Promotions + Sales
The majority of our codes also have expiration dates or can only be used once per customer. You can always refer to the email you received with the code to read any exclusions and see if there is an expiration date.
Any Welcome or New user codes are not valid during The Kind of a Big Deal, Black Friday or Cyber Monday Sale. Save these for a rainy day!
Still having trouble? Feel free to email hello@wildfang.com
REWARDS
There are 3 tiers in THE FAN(G) CLUB—Wild, Wilder, and Wildest. The higher the tier, the better the benefits (including early sale access, free shipping on every order, an exclusive members-only summer sale, and FREE STUFF). Ready to start earning? Check out THE FAN(G) CLUB page for all the details.
Once you’ve added items to your cart, proceed to checkout. You’ll see a dropdown menu labeled “CLAIM YOUR DISCOUNT”—from here, choose how many points (in 300 point increments) you’d like to redeem, click apply, and watch the magic happen.
Please note: rewards cannot be combined with other promotions or discounts.
Referred friends must be first time customers to Wildfang and must spend $100 on their first purchase to use the discount + earn you referral points.
Please note, the discount is only valid for first time customers, and orders over $100 (before shipping fees and taxes)
If you referred a friend and you have a rewards account: Once they have completed their first order using your referral link, you’ll get an email confirming your $20 reward has been added to your account. On your next order, you can apply your points in checkout via the drop down menu on the side of the cart.
If you referred a friend and you do not have a rewards account: Once they have completed their first order using your referral link, you’ll get an email from Wildfang. Click the referral link and copy the discount code that pops up. Then apply the discount during check out for your $20 discount.
Please note: we cannot retroactively apply referral discounts to previous orders.
STILL GOT QUESTIONS?
Send us an email or text and we'll help you out!