FAQs | WILDFANG - Wildfang
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Frequently Asked Questions

Orders

Because our orders ship very quickly, we are unable to change or cancel orders once they have been placed. While we cannot add items to an existing order, we are happy to waive shipping fees on a new order so long as it is placed within 24 hours of your original order. Just email us at hello@wildfang.com.

Unfortunately we are not able to apply coupon codes after a purchase is made.

You can purchase a Wildfang gift card here or at any of our retail locations.

We accept Google Pay, Paypal, Shop Pay, Amazon Pay, Klarna, and all major credit cards. For more information on Klarna, our buy now pay later option, click here.
Oh, no! That’s embarrassing! If it came that way, we wanna fix it ASAP. Shoot us an email to hello@wildfang.com with photos for our records and we’ll make some magic happen.
Preorder means you can secure the availability of some of our limited edition items by purchasing them in advance of launch. These limited edition items have only a small number of units available and are typically not restocked. Because preorders are an advance purchase, payment will be processed at time of purchase. These items typically ship within 2 weeks, but check the preorder item product page for details around expected shipping windows. If your order contains other non-preorder items, those items will ship as normal. Pre order items are not available for expedited shipping. The return window for orders containing preorder items is 30 days from the shipment date of the last item in the order.

Delivery + Pickup

Domestic:
Standard Shipping: FREE on orders over $50 (otherwise $5)
2 Day: $15
Next Day: $30
Store Pickup: Free

International:
FREE for orders over $200 (otherwise $35)
Don’t see your country listed as a ship-to option? Shoot us an email at hello@wildfang.com and we will see what we can do!

Please note, that all international orders (other than Canada) are final sale, as we currently do not offer international returns.

All orders shipped to Canada include all duties and import taxes at time of purchase.


For all other international orders, all applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs. To estimate your import duties, enter your cart details into the following link: Duties Calculator.

Orders generally ship within 48 hours of being placed and transit time is based on the shipping method you selected at checkout. For expedited shipping, place your order before 1pm PST/4pm ET to be eligible for below timelines.

Standard Shipping: Typical transit time is 3-4 business days after your order is shipped.

Expedited Shipping Ordering Deadlines + Arrivals:
*Order placed before 1pm PST/4pm ET

Sunday arrives:
Wednesday (2 Day)
Tuesday (Next Day)

Monday arrives:
Wednesday (2 Day)
Tuesday (Next Day)

Tuesday arrives:
Thursday (2 Day)
Wednesday (Next Day)

Wednesday arrives:
Friday (2 Day)
Thursday (Next Day)

Thursday arrives:
Monday (2 Day)
Friday (Next Day)

Friday arrives:
Tuesday (2 Day)
Monday (Next Day)

Saturday arrives:
Wednesday (2 Day)
Tuesday (Next Day)

Special Locations
- Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
- Expedited orders shipping to Alaska and Hawaii require 1 additional day to deliver.
- Rural domestic addresses require 1 or more additional days to deliver.
- All PO box addresses can only be shipped with USPS priority and are not eligible for Next Day expedited shipping.
- From time-to-time, we ship orders out of our retail stores. If your order is being fulfilled out of a store, or will be shipped in multiple packages, we will notify you. Please know this may cause slight delays in delivery.
You will receive a shipping confirmation email or SMS containing a tracking number once your order has been shipped. You can follow its journey right to your door.

To sign up for SMS updates, enter your phone number and select the box at checkout.
Get your items faster with FREE in-store pickup at any of our 3 store locations in Portland, New York, and Los Angeles. Pick Up is easy as 1, 2, 3:

1) BUY ONLINE: Place your order online and select ‘PickUp’ as shipping method
2) SELECT STORE: Select the store closest to you to pickup your order
3) PICK UP IN-STORE: Orders are typically ready within 24 hours. You will receive an email confirmation once prepared with instructions on where to pick up. Please bring your confirmation email and photo ID.

Please note, that all items from your order must be available for pickup to be eligible for in-store pickup.

For more information on our store locations, check out our stores page
.

Returns + Exchanges

- Returns and exchanges are FREE
- Return must be postmarked to Wildfang within 35 days of purchase
- All items must be brand new, unwashed, unworn, and in original condition
- All items ending in .99 cents are FINAL SALE and are not eligible for returns or exchanges
- Gift cards cannot be returned
- We currently only accept returns for domestic (US) and Canada orders. All other international orders are final sale

All orders placed between November 1st, 2022 and December 31st, 2022 are eligible to be returned or exchanged up to January 16th, 2023. Happy gifting!

BY MAIL:
- Click here to access our returns portal Follow steps to complete your return
- Print the FREE shipping label created in the portal Securely pack items and drop off package within 7 days to nearest carrier location
- We will process your return within 3-5 business days of receiving it.

IN-STORE:
- Head to any Wildfang location
- Bring your invoice/packing slip or confirmation email
- Any sales associate can assist with your return

We will process your return within 3-5 business days of receiving it. Then it usually takes your bank 3-5 business days to apply the refund to your account.
All refunds are credited to your original form of payment or a Wildfang gift card. If you are returning a gift, you’ll receive your refund on a Wildfang gift card. If you opted for store credit upon completing your return, we will send you a credit via email once the return has been completed.

If you return your order by mail, we process your return within 3-5 business days of receiving it, and your bank typically processes refunds within 3-5 business days once completed.

Original shipping charges are non-refundable.
Any gift returned by the giftee will be refunded to a Wildfang gift card or is eligible to exchange for another item.

BY MAIL:
- Click here to access our returns portal
- Be sure to have the order number and shipping zip code on hand
- Follow instructions to complete your exchange
- Print the FREE shipping label created in the portal
- Securely pack items and drop off package within 7 days to nearest carrier location

IN-STORE:
- Head to any Wildfang location
- Be sure to have the order number and shipping zip code on hand
- Any sales associate can assist with your exchange
Wildfang now offers free returns for orders shipped from Canada. Click here to start your FREE return or exchange.

Unfortunately, at this time, we do not offer returns from any other international countries. We apologize for the inconvenience.

Promotions + Sales

We have two semi-annual sales each year, which always take place at the end of December and June.
Unless otherwise noted, discount codes do not work on any sale merchandise and cannot be combined with any other promotion or discount.

The majority of our codes also have expiration dates or can only be used once per customer. You can always refer to the email you received with the code to read any exclusions and see if there is an expiration date.

Any Welcome or New user codes are not valid during The Kind of a Big Deal, Black Friday or Cyber Monday Sale. Save these for a rainy day!

Still having trouble? Feel free to email hello@wildfang.com
If an item goes on sale after you purchased it, Wildfang will only honor a price change if you email our Customer Service team at hello@wildfang.com within 24 hours of your purchase. If approved by Customer Service, we will refund the difference to your original form of payment. Unfortunately, we are unable to honor any price adjustments beyond 24 hours.
If your gift card was purchased before 10/2/2020 and you are having trouble redeeming at checkout, try adding 'S-' to the beginning of the code. If that doesn't work, please email hello@wildfang.com and we'll do our best to help!

REWARDS

Not much, just the rewards program of your DREAMS. Get this—you earn points for every dollar you spend on the site, get $15 off for every 300 points earned, and stack the savings to your heart’s content.

There are 3 tiers in THE FAN(G) CLUB—Wild, Wilder, and Wildest. The higher the tier, the better the benefits (including early sale access, free shipping on every order, an exclusive members-only summer sale, and FREE STUFF). Ready to start earning? Check out THE FAN(G) CLUB page for all the details.
To check your points balance, track your earnings, and redeem for rewards, start by logging in.

Once you’ve added items to your cart, proceed to checkout. You’ll see a dropdown menu labeled “CLAIM YOUR DISCOUNT”—from here, choose how many points (in 300 point increments) you’d like to redeem, click apply, and watch the magic happen.

Please note: rewards cannot be combined with other promotions or discounts.
Points expire after 12 months of inactivity.
You can earn points for every friend you refer to Wildfang. When your friend places an order using your referral link, they’ll get $20 off their first purchase of $100 (prior to shipping and taxes), and you’ll get $20 worth of rewards points to apply on your next order.
Referred friends must be first time customers to Wildfang and must spend $100 on their first purchase to use the discount + earn you referral points.
If you’ve been referred by a friend: you will receive an email from Wildfang. Click the referral link and copy the discount code that pops up when the page loads. Then, during checkout, apply that discount code for your $20 discount.
Please note, the discount is only valid for first time customers, and orders over $100 (before shipping fees and taxes)

If you referred a friend and you have a rewards account: Once they have completed their first order using your referral link, you’ll get an email confirming your $20 reward has been added to your account. On your next order, you can apply your points in checkout via the drop down menu on the side of the cart.

If you referred a friend and you do not have a rewards account: Once they have completed their first order using your referral link, you’ll get an email from Wildfang. Click the referral link and copy the discount code that pops up. Then apply the discount during check out for your $20 discount.

Please note: we cannot retroactively apply referral discounts to previous orders.

STILL GOT QUESTIONS?

Send us an email or text and we'll help you out!